How long will 1 bottle last?
It depends on where you apply it (only on your hands, or all over your body?) and how often (do you want to use it weekly or just once in a while?) I use it weekly, all over my body, and a bottle lasts about 2-3 months.
When can you expect delivery of your order?
Most orders leave our warehouse within seven business days after you place your order (dependent on stock supply). As soon as it ships, we will e-mail shipping details to the address on your order. Most packages are delivered to their destination within 5-10 business days from the ship date.
Order never received?
If you have not received your order 20 days after you receive PayPal shipping confirmation, please click here to contact one of our customer service representatives so we can research the status of your package and resolve this issue. Please note: Items shipped to Alaska, Hawaii, and non U.S. Territories CAN NOT be tracked and may take as long as 20 business days to complete delivery.
**We are not responsible for lost international orders or delays in shipping due to customs, postal out-sourcing methods or shipments returned to us due to purchaser unavailability.
Privacy Statement
Information Collection and Use
Vitiligo Cover is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Vitiligo Cover collects information form our users at several different points on our web site.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.
Cookie
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The use of cookies on our site is limited to storing information about the user’s session. Once the user closes their browser, the cookie simply terminates.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement and gather broad demographic information for aggregate use. IP addresses are not liked or personally identifiable.
Sharing
We will not share any user information with any other party. Only aggregate information may be shared without disclosing any personal data.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Security
This website order form asks users to enter sensitive information (such as credit card), that information is encrypted and is protect with the best encryption software in the industry -SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our user’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. All user data is removed from the servers once an order is completed and it is being stored only in our office files.
If you have any questions about the security at our website, you can send an email to vitilig@vitiligocover.com
Correction/Updating personal Information:
If a user’s personally identifiable information change (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. Please email your request to vitilig@vitiligocover.com
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information is accordance with the privacy policy under which the information was collected.
No laboratory animals were used to test our products or ingredients.
Returns
Due to health and safety reasons we do not accept returned lotions.